Suggestions for new tutorials for 2.0...
I'd like to suggest a new approach to the upcoming 2.0 tutorials. I'm not criticizing because I know you all work hard, and it's very much appreciated. Moneywell is a good product. The first set of tutorials you put out--even the live webinar--skimmed the surface too much, which is why (as I've noticed) you are inundated with questions about basic functionality. If possible, make sure the tutorials explain EACH option under ALL windows/views. Moreover, it is helpful if the explanation of each option was followed with a "why" you would or would not use it. Details are critical.
It would be helpful if the tutorials were explained by the person who originally did the first ones (the female voice). She spoke well and sounded like she was a trained presenter. The live webinar was not presented by a trained speaker, and that does make a big difference. Please. No offense intended. It's just that it got very difficult to follow that presenter and stay focused for that long of a period. It seemed the live webinar presentation was not zeroed in and focused. If the intention was simply a very broad "Hey, look what Moneywell does" kind of presentation, then that was OK. But it would be helpful if they were very focus-specififc. After I clicked "Play," I was expecting to learn Moneywell at a greater depth than what I came away with. There were simply too many lingering questions after the videos. Your software does a lot, so we need a lot of explanation.
Hope this is received well as I only intended to offer a friendly suggestion.
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Support Staff 2 Posted by Tamara on 09 Feb, 2012 05:12 PM
Thanks for the feedback, I'll send it to Kevin. I'm pretty sure the new tutorials will be voiced by the same person as the original tutorials.
Tamara
3 Posted by Bill Lee on 09 Feb, 2012 05:23 PM
Please use the Lynda.com approach for your video based tutorial. Break the videos up into 3-5 minute videos by subject and place them in order. This way you get a table of contents like approach and also allows the user to do the entire training or just jump to the section they like. Also use Snapz Pro if you're on a Mac to record the session. This works the best.
Note: Never release a major update without good documentation whether its video of just a PDF manual.
Support Staff 4 Posted by Kevin Hoctor on 09 Feb, 2012 05:43 PM
Bill: Thanks for the tips. It wasn't our plan to go out without the tutorials, certain things just feel apart at the last minute. We'll catch up.
5 Posted by Bill Lee on 09 Feb, 2012 05:56 PM
Not a problem. I'm a project manager so I deal with giant rollouts all the time. They never go as planned. I would recommend having someone do a very rough unedited YouTube type video of the new spending flow process. Maybe showing it being setup from scratch. Have someone spend about 30 minutes and work through it. Get that out there and don't worry how poorly it is prepared. At least it will get users pasted the big hangups.
Kevin Hoctor closed this discussion on 21 Feb, 2012 04:01 AM.